Return Policy

NEW FITS 516 AND 514 MONEY BACK GUARANTEE

We're so sure that you'll love our new fits that we're offering a money back guarantee on all 516 and 514 jeans purchased between July 17th 2017 and May 31st 2018. Should you receive your online purchase and find they're not right for you, that's more than ok. Follow the standard return process below within 3 months of the original purchase date, even if worn, and we'll take care of the rest.

RETURNS POLICY

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 60 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed and has all tags attached. Final sales, promotional items or opened packaged items may be non-refundable. Levis.com.au reserves the right to deny refund if the item does not meet its Return Policy guidelines.
We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 60 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

RETURN INSTRUCTIONS

You can return your item by following the steps below:.

  • 1. Your Shipping Notification email from Levi's(r) is also your Return Form. Print this email, and in the Order Summary section, mark which items you are returning. At the bottom of the email you will also find a shipping label, cut this shipping label off. If you have misplaced your Shipping Notification email, please contact our Customer Care team for assistance.
     
  • 2. Securely pack your return items in new or original packaging, making sure any old packing labels are removed or covered, and your Return Form is enclosed.
     
  • 3. Attach the shipping label from the bottom of your Shipping Notification email (which you have printed) onto the parcel.
     
  • 4. Mail this parcel via Australia Post, where standard shipping fees will apply and are payable at Australia Post. This shipping label is not prepaid, do not simply put into a mailbox.
Please note, that all return shipping fees are non-refundable, unless the items are deemed to be defective as per the Returns Policy or the result of a shipping error.

As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-10 working days. Please note that refund times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. If you return is not approved, a member of our Customer Care team will be in touch.

ITEM DAMAGED DURING SHIPMENT

If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price and shipping fee of the damaged item.

REFUNDS

Refunds will be made to the same form of payment originally used for the purchase within 7-10 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.