Shipping Policy

SHIPPING SERVICE & COSTS

We currently only deliver to destinations in Australia. Delivery is currently free for all purchases from levis.com.au.

DELIVERY GUIDE

Allow 2 days delivery to: 
  • - Adelaide
  • - Brisbane
  • - Melbourne
  • - Perth
  • - Sydney

Allow 3 - 5 days delivery to other cities in Australia
For remote areas, delivery can take longer.
During sale and peak periods, orders may take longer to process. Our delivery times should only be used as a guide.

RULES & RESTRICTIONS

Orders are processed and delivered on business days only. Business days are Monday to Friday, excluding Australian public holidays. Customers will be required to sign for all deliveries. Due to logistical difficulties in making deliveries to certain remote areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including, without limitation to, requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Care team will notify you of cancellation and/or such conditions after you place your order.

We deliver via Australia Post (Startrack). If you have selected the option of ‘Signature not required for delivery’, the parcel will be left in a secure spot (location deemed secure by the driver) on the premises if no one is present to sign for the delivery. We recommend either a work address or someone present to accept delivery. Levi’s® does not hold any responsibility for items which are lost or stolen.

SHIPPING TO A DIFFERENT ADDRESS

When you enter your billing address details during the checkout process, you will be given the option to enter a different delivery address in the same country.
Please note that we reserve the right to contact you for further information if you give a different delivery address to the billing address.

DELIVERY PROBLEMS

If our shipping provider cannot make delivery to you at the provided shipping address, the shipping provider will leave a contact card at your address informing you of the local Australia Post where your order can be collected from. For all orders that are held at Australia Post, you will have 7 days to collect, after which the parcel will be sent back to the Levi's(r) Return Department. If your parcel has been sent back, please call our Customer Care team for assistance.

ORDER PROCESSING TIME

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved, and the receiving address is verified. As soon as your order is shipped, you will be notified by email. Please note that business days are Monday to Friday, excluding public holidays. Refer to Shipping Service & Costs for a guide on delivery times.